UPGRADE YOUR PROFESSIONAL CAREER BY OBTAINING THE GENESYS GCX-WFM CERTIFICATION

Upgrade Your Professional Career by Obtaining the Genesys GCX-WFM Certification

Upgrade Your Professional Career by Obtaining the Genesys GCX-WFM Certification

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Top GCX-WFM Trusted Exam Resource | High-quality Valid GCX-WFM Test Duration: Cloud CX Workforce Management Certification

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q11-Q16):

NEW QUESTION # 11
When you add a forecast modification, you need to enable it to be active.
Response:

  • A. False
  • B. True

Answer: A


NEW QUESTION # 12
In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:

  • A. Trends in adherence deviations
  • B. Agent pay rates
  • C. Agent adherence consistency
  • D. Weekly call volume changes

Answer: A,C


NEW QUESTION # 13
What is the primary purpose of historical adherence in Genesys Cloud?
Response:

  • A. To automatically adjust future schedules based on past adherence
  • B. To assign agent roles based on skill level
  • C. To review adherence trends over past shifts and generate reports
  • D. To analyze real-time data and make immediate adjustments

Answer: C


NEW QUESTION # 14
What is the default value for Severe Adherence Threshold settings?
Response:

  • A. 5 minutes
  • B. 10 minutes
  • C. 6 minutes
  • D. 7 minutes

Answer: A


NEW QUESTION # 15
How can agents be added to a work plan in Genesys Cloud?
Response:

  • A. By adding them directly in the Work Plan
  • B. By selecting them in the Forecast Editor
  • C. By importing a CSV file with agent data
  • D. By assigning them through the Schedule Manager

Answer: A


NEW QUESTION # 16
......

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